Terms & Conditions of Use

Last updated: 05 Apr 2025

These Terms and Conditions of Use contain the following:
 

1. Terms of Website use
2. Reference to our Website Acceptable Use policy
3. Terms and Conditions of Supply

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

Definitions Used In This Agreement

These Terms and Conditions, are in the English language only. Unless the context otherwise requires, the following expressions have the following meanings:

 

A. This Website is owned and operated by Roomstead Ltd. (hereafter referred to as “Roomstead Ltd.”, “We”, “Us, “Our” and also “Roomstead”), a Company registered in England & Wales under company number 15498316 and whose registered address, main trading and correspondence address is at International House, 64 Nile Street, London, N1 7SR, United Kingdom.

B. This website acts as a “Conduit” marketplace and portal, for the advertising of property to rent, associated services and goods of interest from Advertisers. The processing of any rental, order and/or sale is strictly between the Parties comprising of Advertisers and Customers. Roomstead is not the actual retailer or supplier of the service or products.

C. Any and all paid for or Allocation Slots, shall additionally be governed by our Terms of Sale.

1. Terms of Website Use

1.1. By opening an account on this website, the Users agree to be bound by the Terms and Conditions of this Agreement, and the Parties agree to the terms included in it.

1.2. These terms of use document (together with the documents referred to in it) tells you the terms of use on which you may make use of our website (www.roomstead.co.uk) and any of its sub-domain websites, whether as a guest or as a registered user. “Use of our website” includes accessing, browsing, or registering to use our website.

1.3. Please read these terms carefully before you start using our website, as these will apply throughout your use of our website.

1.4. By using our website, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our website and discontinue use immediately.

2. Other Applicable Terms

These terms and conditions refer to the following additional terms, which also apply to your use of our website:

2.1. Our Privacy Policy sets out the terms under which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

2.2. Our Cookie Policy sets out information about the use of cookies on our website.

2.3. If you purchase any services, products or goods via our website, then the individual Advertiser’s terms and conditions of supply will apply to those transactions.

2.4. We may revise these terms of use at any time by amending this page (see also 29.3). Please check this page from time to time to take notice of any changes we may have made, as they are binding on you.

2.5. Access to our website is made available free of charge.

2.6. We may update our website from time to time, and may change the content at any time. However, please note that in the fast-moving rentals market, any of the content on our website or individual listings may be out of date at any given time. Whilst we aim to provide current moment information, we are under no obligation to update it within a specified time period.

2.7. We do not guarantee that our website, or any content on it, will be free from errors or omissions. The content and accuracy of any Advertiser’s listing is entirely the responsibility of that individual Advertiser.

2.8. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary and “As is” basis. 

2.9. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

2.10. You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

3. Your Account and Password

If you choose, or you are provided with, a user identification code, login credentials or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

3.1. We have the right to disable any user identification code or login credentials, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

3.2. If you know or suspect that anyone other than you who knows your user identification code or login credentials, you must promptly notify us at info@roomstead.co.uk.

4. Intellectual Property Rights

We are the owner or the licensee of all our own attributable intellectual property rights in our website, and in the material published on it. Other Intellectual Property rights regarding Copyright, Trademark etc., may belong to the Advertisers and Suppliers who make their rentals, services and or goods available via our platform. In such case, that information is protected by copyright laws and treaties around the world. All such rights are reserved. 

4.1. You should take special care not to infringe the Intellectual Property rights or copyright of any other person or organisation when you interact with our website. We accept no responsibility whatsoever for any rental, service or product that is made, promoted or otherwise sold via our website, which is found to infringe someone else’s copyright, design or trademark.

4.2. You may print off one copy of a page, and may download extracts, of any page(s) from our website for your own personal reference use and you may draw the attention of others to content posted on our website.

4.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

4.4. Our status (and that of any identified contributors) as the Authors of content on our website must always be acknowledged.

4.5. You must not use any part of the content on our website for any commercial purposes without obtaining a licence to do so from us or our Licensors.

4.6. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. No Sole Reliance on Information

5.1. The content on our website is provided for general information only and is not intended to amount to any form of advice on which you should rely on. You must obtain professional or specialist advice if you are unsure before taking, or refraining from, any action on the basis of the content on our website.

5.2. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website or any information displayed by any Advertiser or Supplier is accurate, complete or up-to-date.

6. Limitation of Our Liability

6.1. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our own directly attributable negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English Law.

6.2. You are however, strongly advised not to casually disclose your personal information, contact details or place yourself in any position of vulnerability (personal or financial) or risk (whether foreseeable or not), when dealing with or responding to any Advertiser or Supplier on this website. To the extent permitted by law, we exclude all liability, conditions, warranties, representations, or other terms which may apply to our website or any content on it, whether express or implied.

6.3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 

a. use of, or inability to use, our website; or 
b. use of or reliance on any content or information displayed on our website.

6.4. Whatever your status as a user of this website (whether as a Consumer or as a Business user), please note that in particular, we will not be liable for: 

a. loss of any earnings, profits, sales, business, or revenue; 
b. business interruption; 
c. loss of anticipated savings; 
d. loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage as a result of using our website.

6.5. You are strongly advised to conduct your own due diligence and satisfaction, concerning the Advertiser or Supplier of any Rentals, Services or Products. Appearance of the Advertiser or Supplier or their Products or Services does not imply any statement of worthiness, recommendation or endorsement by Roomstead.

6.6. If you are a Consumer User, please note that we only provide our website for domestic and private use. You agree not to use our website for any personal commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of opportunity.

6.7. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, spam-bombing, ransomware or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

6.8. We assume no responsibility for the content of any other websites linked or advertised on our website. Such links should not be interpreted as endorsement by us of those websites. We will not be liable for any loss or damage that may arise from your use of them.

6.9. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services or goods to you.

6.10. If you are a Consumer, then your statutory rights under the Consumer Rights Act 2015 shall remain in force and unaffected.

7. Uploading Content to Our Website

7.1. Whenever you make use of a feature that allows you to upload content to our website, or to make contact with other users of our website, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

7.2. Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your own content, but you are required to grant us and other users of the website a limited licence to publish, use, store and copy that content and to distribute and make it available to the concerned third parties. The rights you licence to us are described in the “Rights in Your Licence” section of this document.

7.3. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy. We also have the right to disclose your details to any official competent law enforcement agency or any information disclosure requested under a valid court order.

7.4. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our website.

7.5. We have the right to remove any posting or listing you make on our website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy or is not in keeping with the integrity standards we require.

7.6. The views expressed by other users on our website do not represent our own views or values.

8. Rights in Your Licence

When you upload or post content to our website, you grant us and other users of the website a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to publish, use, reproduce, distribute, prepare derivative works of, display, and perform such content in connection with the service provided by the website and across different media and the right for us to use the content to promote the website and/or our services. This licence ends when you delete your account or it is deleted by us.

9. Viruses

9.1. We always try our best to ensure our website is secure and free from bugs or viruses, although due to the increasingly elaborate and sophisticated actions of bad actors, we cannot always guarantee this.

9.2. You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.

9.3. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, spam bombs or other material which is malicious or technologically harmful. 

9.4. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. 

9.5. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.

9.6. We will report any breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

9.7. If you as a user suspect your account or data may have been compromised, or if you have any concerns regarding another user account featured on our platform, you can report them to us via info@roomstead.co.uk.

10. Linking to Our Website

10.1. You may link to our home page to other websites or publicly available directory, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

10.2. You must not however, establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

10.3. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page.

10.4. We reserve the right to withdraw any linking permission without notice.

10.5. If you wish to make any use of content on our website other than that set out above, please contact us.

11. Third-Party Links and Resources in Our Website

11.1. Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only.

11.2. We have no control over the contents of those websites or resources.

12. Applicable Law

12.1. If you are a consumer, please note that these terms of use, their subject matter and formation, are governed by English Law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction of any disputes or actions. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

12.2. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English Law. You also hereby agree to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you wish to contact us, you may do so using the following methods:

Email: info@roomstead.co.uk

Postal address: 
Roomstead
International House
64 Nile Street
London
N1 7SR
United Kingdom

14. Acceptable Use Policy

This Acceptable Use Policy sets out the terms between you and us under which you may access our website and its sub-domains. It applies to all users of, and visitors to, our website.

14.1. Your use of our website means that you accept, and agree to abide by, all the policies in this acceptable use policy.

Prohibited Uses

14.2. You may use our website only for lawful purposes. You may not use our website:

a. In any way that breaches any applicable local, national or international law or regulation;

b. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

c. For the purpose of harming or attempting to harm minors in any way;

d. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;

e. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

f. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

14.3. You also agree: 

a. Not to reproduce, duplicate, copy or re-sell any part of our website in contravention of the provisions of our terms of website use;

b. Not to access without authority, interfere with, damage or disrupt any part of our website;

c. Not to access without authority, interfere with, damage or disrupt any equipment or network on which our website is stored;

d. Not to access without authority, interfere with, damage or disrupt any software used in the provision of our website or any equipment or network or software owned or used by any third party.

Interactive Services

14.4. We may from time to time provide interactive services on our website, including, without limitation:

a. Chat rooms
b. Bulletin boards
c. Blog posts
d. Tips and Tricks. 

You must be at least 18 years old, or of legal majority age in your own country, in order to use and order items via our website. 

14.5. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or artificial intelligence).

14.6. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our website, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

14.7. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool-proof. Minors who are using any interactive service should be made aware of the potential risks to them.

14.8. Where we do moderate an interactive service, we will normally provide you with a means of contacting the website Administrator, should a concern or difficulty arise.

Content Standards

These content standards apply to any and all material which you contribute to our website (contributions), and to any interactive services associated with it.

14.9. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

14.10. Contributions must: 

a. Be accurate (where they state facts);
b. Be genuinely held (where they state opinions);
c. Comply with applicable law in the UK and in any country from which they are posted. 

Any designs, plans, illustrations or information in connection with your services or products listed on the platform, must be accurate and complete at all times. It is your responsibility to check that all details are correct and agreed prior to any printing taking place. We will not be responsible for any omissions, mistakes, errors or incomplete information being transmitted between the parties.

14.11. Contributions, comments, contact or private messages and orders for services or products must not:

a. Contain any material which is defamatory of any person or organisation;
b. Contain any material which is obscene, offensive, racist, sexist, homophobic, blasphemous, hateful or inflammatory or likely to incite hatred;
c. Promote sexually explicit material;
d. Promote violence;
e. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
f. Infringe any copyright, database right or trade mark of any other person;
g. Be likely to deceive any person;
h. Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
i. Promote any illegal activity;
j. Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
k. Be likely to harass, upset, embarrass, alarm or annoy any other person;
l. Be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
m. Give the impression that they emanate from us, if this is not the case;
n. Advocate, promote or assist any unlawful act such as (by way of example only) fraud, deception, copyright infringement or computer misuse.

Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our website. When a breach of this policy has occurred, we may take such action as we deem appropriate.

14.12. Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms of Use, upon which you are permitted to use our website, and may result in our taking any or all of the following actions: 

a. Immediate, temporary or permanent withdrawal of your right to use our website;
b. Immediate, temporary or permanent removal of any listings or materials uploaded by you to our website;
c. issue you with a written warning;
d. take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
e. take further legal action against you as appropriate;
f. disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
g. any other actions which We deem reasonably appropriate (and lawful).

14.13. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably feel are appropriate.

Changes to Our Acceptable Use Policy

14.14. We may revise our Acceptable Use Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our website.

15. Terms and Conditions of Supply

This policy tells you information about us and the legal terms and conditions on which we promote any of the services or products listed on our website to you. These terms and conditions, and any contract formed between us, are in the English language only.

15.1. These Terms will apply to any contract between us for the supply of services or products to you (Contract). Please read these terms carefully and make sure that you understand them, before ordering any services or products via our website. 

15.2. This Website (www.roomstead.co.uk) is owned and operated by Roomstead Ltd. (hereafter referred to as “Roomstead Ltd.”, “We”, “Us, “Our” and also “Roomstead”), a Company registered in England & Wales under company number 15498316 and whose registered address, main trading and correspondence address is at International House, 64 Nile Street, London, N1 7SR, United Kingdom.

Contacting Us if You Are an Individual User or Consumer:

15.3. You should at all times refer to any cancellation or refund policy of the individual Advertiser, to whose specific terms you shall be bound by in the supply of any Rental, Service or Sale.

15.4. We cannot generally override an Advertiser’s own policies or decisions. However, we will do our best to assist you in the event of any dispute or difficulty. If you wish to contact us for any other reason, including because you have any complaints, you can contact us by emailing us at info@roomstead.co.uk. 

15.5. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your account.

Contacting Us if You Are a Business or Advertiser:

15.6. You may contact us by emailing us at info@roomstead.co.uk. If you wish to give us formal notice of any matter in accordance with any relationship or terms, please supply these in writing to the address shown in this agreement.

The Listed Rentals, Services or Products:

15.7. The images of the rentals, services or products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colours or the imagery of the services or products. Your services or products may vary slightly from those images.

Use of Our Website

15.8. Your use of our website is governed by our Privacy Policy, Terms of Website Use and Cookie Policy. Please take the time to read these, as they include important terms which apply to you.

How We Use Your Personal Information

15.9. We only use your personal information in accordance with our Privacy Policy. Please take the time to read it, as it includes important terms which apply to you.

If you are a Consumer then this clause only applies if you are a Consumer:

15.10. If you are a Consumer, you may only purchase Services or products via our website if you are at least 18 years old and have capacity to enter into a contract with Us and Our Suppliers or Sellers.

If you are a Business Customer, then this clause only applies if you are a Business:

15.11. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our website to purchase Services or products.

15.12. These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

15.13. You acknowledge that in entering into any Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

15.14. You and we agree that neither of us shall have any claim against the other for innocent or negligent misrepresentation or negligent mis-statement based on any statement in any Contract. You hereby indemnify Us from any claims arising out of any Contract or service (whether completed or not) you enter into with any third-party Supplier on our website.

16. Our Right to Vary These Terms

We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated.

16.1. Every time you order Services or products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

16.2. We may revise these Terms as they apply to your order from time to time to reflect the following circumstances: 

a. changes in relevant laws and regulatory requirements;
b. If we have to revise these Terms as they apply to your order, we will give you reasonable advance notice (at least 14 days) of the changes and provide details of how to cancel if you are not happy with them. This time may be less than 14 days if we are required to make urgent changes in light of any new Law or Regulations that may be introduced.

17. Events Outside of Our Control (Force Majeure)

17.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.

17.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, civil commotion, riots and other civil unrest, acts of terrorism (threatened or actual), invasion, acts of war (declared, undeclared, threatened, actual, or preparations for war), fire, explosion, flood, storms, earthquakes, subsidence, epidemic, pandemic (whether declared by a competent Authority as such or not) or other natural disaster, failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, or any other event that is beyond Our reasonable control.

18. Communications Between Us

18.1. When we refer, in these Terms, to "in writing", this will include e-mail.

18.2. If you are a Consumer, you may contact us as described earlier in this document.

18.3. If you are a Business, any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service or e-mail, using the details provided below:

Email: info@roomstead.co.uk 

Postal address: 
Roomstead
International House
64 Nile Street
London
N1 7SR
United Kingdom.

19. Other Important Terms

19.1. We may transfer our rights and obligations or ownership under any Contract to another Company or Organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

19.2. Any account you open with us is personal to you. You may only transfer your rights or your obligations for that account under these Terms to another person if we agree in writing.

19.3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

19.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

19.6. If you are a Consumer or a Business, you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

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