Terms & Conditions of Sale

Last updated: 05 Apr 2025

These Terms of Sale set out the terms under which Listings are sold by us to customers through this site (www.roomstead.co.uk). Please read these terms carefully and ensure that you understand them before purchasing and submitting listings, as you will be required to read and accept them when completing your purchase. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to purchase and submit listings to our website.

Definitions and Interpretation

These Terms of Sale, as well as any and all contracts are in the English language only. Unless the context otherwise requires, the following expressions have the following meanings:

1. Information About Us

This website is owned and operated by Roomstead Ltd., a Limited Company registered in England & Wales under company number 15498316 and whose registered address, main trading and correspondence address is at International House, 64 Nile Street, London, England, N1 7SR, United Kingdom.

2. Access to and Use of our website

2.1. Access to our website is free of charge.

2.2. It is your responsibility to make any and all arrangements necessary in order to access our website.

2.3. Access to our website is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue our website (or any part of it) at any time and without notice. We will not be liable to you in any way if our website (or any part of it) is unavailable at any time and for any period.

2.4. Use of our website is subject to its Terms & Conditions. Please ensure that you have read them carefully and that you understand them.

3. Business and Consumer Customers

3.1. These Terms of Sale apply to both business and consumer customers.
 

3.2. If you are a business customer, these Terms of Sale constitute the entire agreement between us and you with respect to your purchase of allocation slots from us. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of us that is not set out in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

4. Allocation slots, Pricing, Availability and Value Added Tax (“VAT”)

4.1. All pricing information is reviewed and updated periodically and we make all reasonable efforts to ensure that all prices shown on our website are correct at the time of going online. If applicable, our prices show the VAT inclusive amount for consumers and ex-VAT for businesses.

4.2. We may change our pricing from time to time. Changes in price will not affect any allocation slot/s that you have already purchased (please note sub-Clause 4.6 regarding VAT, however), but will apply to any subsequent renewal of those slots and the purchases of any new slot/s. 

4.3. We will inform you of any change in price at least 7 days before the change is due to take effect. If you do not agree to such a change, you may cancel the contract as described in sub-Clause 11.1.

4.4. All prices are checked by us before we accept your order for allocation slot/s. In the unlikely event that we have shown incorrect pricing information, we will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order. If the correct price is higher, we will give you the option to purchase the slot/s at the correct price or to cancel your order. We will not proceed with processing your order in this case until you respond. If we do not receive a response from you within 3 working days, we will treat your order as cancelled and notify you of this in writing.

4.5. If we discover an error in the price of your allocation slot/s after your order is processed, we will inform you immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the contract if this happens. If we inform you of such an error and you do wish to cancel the contract, please refer to sub-Clause 11.4.

4.6. Prices on our website are shown and exclusive of any VAT. If the VAT rate changes between your order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

5. Orders – How Contracts Are Formed

5.1. Our website will guide you through the process of purchasing allocation slots. Before completing your order, you will be given the opportunity to review it and amend it. Please ensure that you have checked your order carefully before submitting it.

5.2. If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible. If we are unable to process your order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order and treat the contract as being at an end.

5.3. We will not be responsible for any delay in the completion of a transaction or in the appearance of your listings on our website that results from you providing incorrect or incomplete information.

5.4. No part of our website constitutes a contractual offer capable of acceptance. Your order to purchase allocation slot/s constitutes a contractual offer that we may, at our sole discretion, accept. Our acknowledgement of receipt of your order does not necessarily mean that we have accepted it. Our acceptance is indicated by us sending you an order confirmation by email. Only once we have sent you an order confirmation, will there be a legally binding contract between us and you.

5.5. Order confirmations shall contain the following information:

a. Your listing ID;
b. Confirmation of the number of allocation slots purchased, including full details of the main characteristics of our services;
c. Fully itemised pricing for your allocation slot/s including, where appropriate, taxes, and other additional charges;
d. The period of time for which your allocation slot/s will be available on our website (including the start date, and the expiry renewal date);

5.6. Your allocation slot/s will be made available on our website immediately when we send you an order confirmation and will continue to be available for the period stated in the order confirmation (including any renewals), or until the contract is otherwise ended.

5.7. In the unlikely event that we do not accept or cannot fulfil your order for any reason, we will explain why in writing. No payment will be taken under normal circumstances. If we have taken payment, any such sums will be refunded to you.

5.8. Any refunds due under this Clause 5 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.

5.9. Refunds under this Clause 5 will be made using the same payment method that you used when purchasing your listings.

6. Payments

6.1. Payment for allocation slots must always be made in advance. Your chosen payment method will be charged when we process your order and send you an order confirmation, as well as on any renewal date, not more than 7 days before each renewal date.

6.2. Payments due must be made in full, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

6.3. We accept the following methods of payment:

a. Debit Card payment;

b. Bank Transfer to our nominated account.

6.4. If you do not make any payment due to us on time, we will not make your allocation slot/s available on our website or, in the case of a renewal, will suspend its availability on our website. If you do not make payment within 7 days of our reminder, we may cancel the contract, and will inform you of the cancellation in writing.

6.5. If you believe that we have charged you an incorrect amount, please contact us at info@roomstead.co.uk as soon as reasonably possible to let us know.

7. Listings

7.1. You agree that you will be solely responsible for your listing and its content. We accept no responsibility for the content of the listings you submit. 

7.2. Specifically, you agree, represent, and warrant:

a. that you have the right to submit the listing;
b. that all the information in the listing is accurate and truthful;
c. that all such information will be kept accurate and up-to-date;
d. that no personal data will be included that you do not have the right to include; and
e. that the listing will comply with our Acceptable Content Policy, detailed below in Clause 8.

7.3. You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 7.1 and sub-Clause 7.2. You will be responsible for any loss or damage suffered by Us as a result of such a breach.

7.4. You (or your licensors, as appropriate) retain ownership of the content of your listing and all intellectual property rights subsisting therein. By submitting your listing, you grant us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform, and sub-licence that listings for the purposes of operating and promoting our website.

7.5. All Listings will be subject to moderation checks to ensure quality and legality of content. If any listing you submit fails such check, you will be advised and requested to make the appropriate suggested changes. There is no limit on how many changes you can make. However, should you be unwilling to comply with our quality control process, your listing will not be visible on the website, and if any payment has been taken for the allocation slot, it will not be refunded to you.

7.6. In some limited circumstances, we may need to suspend the availability of listings for reasons including, but not limited to, fixing technical problems on our website. If your listing is suspended for such reasons, we will inform you in advance of the suspension whenever possible, explaining why it is necessary. If the suspension lasts for more than 24 hours, the availability of your listing will be extended by a period equivalent to the length of the suspension. If the suspension lasts (or we tell you that it is going to last) for more than 24 hours, you may end the contract as described below in sub-Clause 11.2.

7.7. If you wish to remove your listing from our website, you may do so at any time by deleting it from within your user dashboard. Removing listings also revokes the licence granted to us to use that listing under sub-Clause 7.4. Please note, however, that caching or references to your listing may not be made immediately unavailable (or may not be made unavailable at all where they are outside of our reasonable control). 

7.8. Removing a listing before its expiry under sub-Clause 7.6 will not entitle you to any refund, as per sub-Clause 10.1, and you will remain free to use the available allocation slot up until its expiry date. For details of other cancellation rights, please refer to Clauses 10 and 11.

7.9. We are not responsible for the content or accuracy of, or for any opinions, views, or values expressed in your listings. Any such opinions, views, or values are those of the relevant user and/or listed business, and do not reflect our opinions, views, or values in any way. We have no control over, nor any involvement in your listings, and we accept no responsibility for any actions taken, or for any rental, products or services provided by any listed business.

8.    Acceptable Content Policy

8.1. When submitting a listing, you must not submit or otherwise do anything that:

a. is sexually explicit;
b. is obscene, deliberately offensive, hateful, or otherwise inflammatory;
c. promotes violence;
d. promotes or assists in any form of unlawful activity;
e. discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;
f. is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
g. is calculated or is otherwise likely to deceive (including any unsubstantiated or unsupportable claims or comparisons concerning the listed business or any other business or person);
h. is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
i. misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 8.1);
j. implies any form of affiliation with us where none exists;
k. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyrights, patents, trademarks, and database rights) of any other party; or
l. is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

8.2. Listings for the following types of business may not be posted:

a. Money Making Schemes or Multi-Level Marketing (MLM) Opportunities;
b. Any listing that requires upfront or reservation fees, or any listing that contains a non-refundable deposit.

8.3. We reserve the right to suspend or terminate your listing and your access to our website if you materially breach the provisions of this Clause 8. No refunds will be given in the event of such suspension or termination. In addition, we may take one or more of the following actions:

a. Immediate, temporary or permanent withdrawal of your right to use our website; 
b. Immediate, temporary or permanent removal of any listings or materials uploaded by you to our website;
c. issue you with a written warning;
d. take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
e. take further legal action against you as appropriate; 
f. disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or 
g. any other actions which we deem reasonably appropriate (and lawful).

8.4.     We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms of Sale.

9. Problems With Our Service and Consumer’s Legal Rights

9.1. We will provide our service to you with reasonable care and skill, consistent with best practices and standards in our market, and in accordance with any and all information provided by us about our services and about us. We always use reasonable endeavours to ensure that our services are trouble-free. If, however, there is a problem with your allocation slot/s or with any other aspect of our services, please contact us as soon as is reasonably possible via info@roomstead.co.uk. We will use reasonable endeavours to remedy problems as quickly as is reasonably possible and practical.

9.2. If you are a consumer, you have certain legal rights if you purchase services and problems arise. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.

10. Ending the Contract

10.1. You may cancel the contract and remove your listings at any time, however subject to sub-Clause 10.2 and Clause 11 (outlining your rights to cancel arising due to something done by us), we cannot offer any refunds for allocation slots (except as in sub-Clause 10.2 below) and you will remain free to use those slots up until the renewal or expiry date as applicable, whereupon the contract will end.

10.2. If you choose to pay monthly, then a 7-day cancellation/grace period is given in respect of the following due month. If you choose to pay annually, a 14-day cancellation/grace period is given in respect of the following due month. 

10.3. All payments made are non-transferable. The sub-letting and selling of any allocation slot/s to other users, or advertising to do so externally, is strictly prohibited and will result in an immediate account termination with no refunds or right to dispute.

10.4. If you purchase allocation slot/s by mistake (or allow your allocation slot/s to renew by mistake), please inform us within 7 days, and we will cancel the purchase, remove your slot/s, and issue a full refund. If you do not inform us within 7 days, we will not be able to offer any refund and your allocation slot/s will remain available until its expiry or renewal date.

10.5. Please note that when you place an order for allocation slot/s, you will be required to expressly acknowledge that you wish the slot/s be made available immediately. This means our enabling the functionality to submit a listing on our website. As people will be able to access your listings immediately after publication/upload, you will be expressly acknowledging you will lose your legal right to cancel the order if you submit a listing (the “cooling-off period”). 

10.6. Please note that you will not be eligible for a 14-day cancellation or “cooling-off” period for our service (i.e. the hosting and publishing of your listings), if this has been designed or formulated by us. In this case it is classed as a “bespoke service” and exempt from the statutory 14 days cooling off period.

10.7. If you are acting in the capacity as a consumer and the above 10.5 and 10.6 applies, you acknowledge that you will lose the right to cancel once the services have been performed. Our service to you begins immediately upon the formation of the contract. You will be required to expressly acknowledge this during the order process.

10.8. If you wish to exercise your right to cancel for any valid reason under Clause 10, you may inform us of your cancellation by email or by post, which will be effective from the date on which you send us your message. If you would prefer to contact us directly to cancel, please use the following methods:

Email: info@roomstead.co.uk 
Postal address: 
Roomstead
International House
64 Nile Street
London
N1 7SR
United Kingdom

In each case, providing us with your name, address, email address, telephone number, and listing ID.

10.9. We may ask you why you have chosen to cancel and may use any answers you provide to improve our services. However please note that you are under no obligation to provide any details if you do not wish to.

10.10. Applicable refunds under this Clause 10 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform us that you wish to cancel.

10.11. Applicable refunds under this Clause 10 will be made using the same payment method that you used when purchasing your listings.

11. Ending the Contract Because of Something We Have Done (or will do)

11.1. You may end the contract at any time if we have informed you of a forthcoming change to our services, or to these Terms of Sale, that you do not agree to. If the change is set to take effect or apply to you before the expiry or renewal date of your allocation slot/s, we will issue you with a pro-rated refund equal to the time remaining on it/them. If the change will not take effect or apply to you until the expiry or renewal date of your allocation slot/s, the contract will end on the expiry or renewal date and no refund will be due.

11.2.  If we have suspended availability of your listing for more than 7 days, or we have informed you that we are going to suspend availability for more than 7 days, you may end the contract immediately, as described in sub-Clause 7.6. If you end the contract for this reason, we will issue you with a refund.

11.3. If an event outside of our reasonable control occurs and continues for more than 14 days, you may end the contract immediately. If you end the contract for this reason, we will issue you with a refund.

11.4. If we inform you of an error in the price of your allocation slot/s and you wish to end the contract as a result, you may end it immediately. If you end the contract for this reason, we will issue you with a refund.

11.5. You also have a legal right to end the contract at any time if we are in breach of it. You may also be entitled to a full or partial refund and compensation. For details of your legal rights, if you are a consumer, please refer to your local Citizens Advice Bureau or Trading Standards Office.

11.6. If you wish to exercise your right to cancel under this Clause 11, you may inform Us of your cancellation by using the details in Clause 10.8.

11.7. Refunds under this Clause 11 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform us that you wish to cancel.

11.8. Refunds under this Clause 11 will be made using the same payment method that you used when purchasing your allocation slot/s.

12. Our Liability

12.1. If you are a Consumer, we will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms of Sale (or the Contract) or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created. We will not be responsible for any loss or damage that is not foreseeable.

12.2. If you are a business, subject to sub-Clause 12.4, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and us.

12.3. If you are a business, subject to sub-Clause 12.4, our total liability to you for all other losses arising out of or in connection with any contract between you and us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be the total sums paid by you under the contract in question.

12.4. Nothing in these Terms of Sale seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents, or sub-contractors); for fraud or fraudulent misrepresentation; or for any other matter in respect of which liability cannot be excluded or restricted by Law.

12.5. In particular, nothing in these Terms of Sale seeks to limit consumers’ legal rights. If you are a consumer, more information about your legal rights can be obtained from your local Citizens Advice Bureau or Trading Standards Office.

13. Events Outside of Our Control (Force Majeure)

13.1. We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any event that is beyond our reasonable control. Such events include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, civil commotion, riots and other civil unrest, acts of terrorism (threatened or actual), invasion, acts of war (declared, undeclared, threatened, actual, or preparations for war), fire, explosion, flood, storms, earthquakes, subsidence, epidemic, pandemic (whether declared by a competent Authority as such or not) or other natural disaster, failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, or any other event that is beyond our reasonable control.

13.2. If any event described under this Clause 13 occurs that is likely to adversely affect our performance of any of our obligations under these Terms of Sale:
a. We will inform you as soon as is reasonably possible;
b. We will take all reasonable steps to minimise the delay;
c. To the extent that We cannot minimise the delay, our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
d. We will inform you when the event outside of our control is over and provide details of any new dates, times or availability as necessary;
e. If the event outside of our control continues for more than 14 days we will cancel the contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 calendar days of the date on which the contract is cancelled and will be made using the same payment method that you used when purchasing your allocation slot/s.
f. If an event outside of our control occurs and continues for more than 14 days and you wish to cancel the contract as a result, you may do so as described in Clause 11.

14. Contacting Us

14.1. If you wish to contact us with general questions or complaints, you may do so using the following methods:

Email: info@roomstead.co.uk 
Postal address: 
Roomstead
International House
64 Nile Street
London
N1 7SR
United Kingdom

14.2. For matters relating to allocation slots, please contact us as above.

14.3. For matters relating to cancellations, please refer to the relevant clauses for further information.

15. Complaints & Feedback

15.1. We always welcome feedback from our customers. Whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

15.2. All complaints are handled in accordance with our complaints handling policy and procedure.

15.3. If you wish to give us feedback on any aspect of your dealings with us, please contact us using the details in Clause 14, or via the Feedback form on the Website.

16. How We Use Your Personal Information (Data Protection)

We will only use your personal information as set out in our Privacy Policy which appears at the footer section of our website.

17. Other Important Terms

17.1. We may transfer (assign) our obligations and rights hereunder to a third-party (this may happen, for example, if we sell our business). If this occurs, you will be informed by us in writing. Your rights hereunder will not be affected and our obligations hereunder will be transferred to the third party who will remain bound by them.

17.2. You may not transfer (assign) your obligations and rights hereunder without our express written permission.

17.3. The Contract is between you and us. It is not intended to benefit any other person or third-party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

17.4. If any of the provisions of these Terms of Sale are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

17.5. No failure or delay by us in exercising any of our rights under these Terms of Sale means that we have waived that right, and no waiver by us of a breach of any provision of these Terms of Sale means that we will waive any subsequent breach of the same or any other provision.

17.6. We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If we change these Terms of Sale as they relate to your allocation slot/s, we will give you reasonable advance notice (at least 14 days) of the changes and provide details of how to cancel if you are not happy with them. This time may be less than 14 days if we are required to make urgent changes in light of any new Law or Regulations that may be introduced.

18. Law and Jurisdiction

18.1. These Terms of Sale, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the Laws of England & Wales.

18.2. If you are a consumer, any disputes concerning these Terms of Sale, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the Courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

18.3. If you are a business, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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